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How haotoge Handles Your Personal Information

Your account data, payment records, and browsing activity on haotoge are collected and used only for the purposes described in this policy — nothing more.

Account data kept secureDANA, OVO, GoPay transaction recordsRight to access your dataCookie controls availableContact us to request changes

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review the data we hold, request a correction, or ask us to delete your account information, our support team handles privacy requests through the channels below. We aim to respond to all data-related queries within a reasonable timeframe. For payment-linked queries — such as transaction records tied to your OVO or GoPay account — our team will need to verify your identity before sharing or amending any records.

Live Chat Open the live chat window from your account dashboard. Our support team can log your privacy request, confirm receipt and tell you what documentation is needed to proceed.

Email Support Send your data request to our support email address shown in your account settings. Include your registered email and the specific data category you are asking about.

Account Help Centre The Help Centre inside your account contains a dedicated privacy request form. Fill in the form, submit it, and we will follow up through your registered email address.

What We Collect and Why It Matters

haotoge Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on haotoge, we collect the information you provide directly — your name, email address, and the payment method you link, whether that is DANA, OVO, or GoPay. We also collect technical data your device sends automatically: your IP address, browser type,

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and session activity. This helps us verify your account, process withdrawals to your linked e-wallet, and flag unusual login attempts before they become a problem. We record transaction references tied to your DANA, OVO, or GoPay transfers so our support team can trace any payment query
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you raise. We do not sell this information to third parties for marketing. Data shared with payment processors is limited strictly to what those processors need to complete your transaction. Your location data, where collected, is used only to check whether access is permitted under local
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law for your region. Availability of our services depends on local law and eligible regions in Indonesia. We retain account records for as long as your account is active and for a period afterward as required by applicable regulations. You can request a copy of the
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data we hold about you through the contact channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest across the haotoge platform. Your account login uses OTP verification — a one-time code sent to your registered mobile number — so even if your password is compromised, access requires a second factor. Cookies on our site track session state and preferences only; we do not use third-party advertising cookies that follow you across other websites. You can adjust cookie preferences through your browser settings at any time.

Data Encryption

All data you submit — including payment details linked to DANA, OVO, or GoPay — travels over encrypted connections. Stored account records use the same encryption layer at rest.

Cookie Control

We use session cookies to keep your account active and preference cookies to remember your lobby settings. No cross-site advertising cookies are set. Clear or block them any time in your browser.

Data Retention Policy

Active account data is retained while your account is open. After account closure, we keep records only as long as applicable regulations in your region require, then delete them.

Your Right to Request Changes

You can request access, correction or deletion of your personal data at any time. Submit the request via live chat or the Help Centre form and we will verify your identity before acting.

Common Questions About Your Privacy on haotoge

These are the questions we hear most often about how your information is handled. If your question is not answered here, reach out through live chat or the Help Centre form inside your account.

We collect your name, email address, mobile number, and the e-wallet you link — DANA, OVO, or GoPay. We also log your IP address and device type to protect your account from unauthorised access.

Yes. Transaction references tied to your deposits and withdrawals are stored to help resolve payment queries. This data is not shared outside of our payment processors, who need it only to complete your transfers.

Log in, open the Help Centre, and submit a data access request through the privacy form. We will verify your identity and send the data to your registered email within a reasonable period.

You can submit a deletion request via the Help Centre form or live chat. We will delete your personal data after confirming your identity, subject to any retention period required by applicable local regulations.

No. Our cookies are limited to session management and lobby preferences on our own site. We do not set cross-site advertising cookies, and you can clear or block cookies through your browser settings at any time.

Contact our support team through live chat or the email address in your account settings. Describe the concern clearly, and we will investigate and respond through your registered contact details.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCeme Keliling Room InfoAbout Us

How haotoge Handles Your Personal Information

Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Data Encryption

Cookie Control

Data Retention Policy

Your Right to Request Changes

Common Questions About Your Privacy on haotoge

01 What personal data does haotoge collect when I register?

02 Are my DANA, OVO, or GoPay payment records stored?

03 How do I request a copy of the data haotoge holds about me?

04 Can I ask haotoge to delete my account data?

05 Does haotoge use cookies to track me across other websites?

06 Who do I contact if I think my data has been handled incorrectly?

Privacy Policy

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